Yes, we can resize most rings, but there are special cases where certain pieces can only be sized within certain parameters. Please make sure to read the notes on each piece.

Yes, there is an additional charge to resize. Each ring is assessed on a one by one basis as each piece is unique.

We will guarantee it for 3 months after purchase, if it is a manufacturing default. We can not guarantee on mishandling and abuse of pieces. We are not offering a warranty on sale items.

If the piece is discounted, it is a final sale. It can not be returned or exchanged, so please purchase carefully.

We will supply an appraisal if the piece is purchased at regular price and is valued at over $3000.00. If you would like an appraisal on a piece valued at a lower price, there will be an extra charge. We do not offer an appraisal for any sale items.

Not for online purchases. Only for in-store regular priced merchandise purchases and then we require a 1/3 deposit and the piece must be paid for in full within 3 months. We do not do layaway for any sale items.

Certainly, please email us at info@wongkens.com as it is the best option and we will get back to you as soon as we are able.

Yes, we were a BBB Member for over 25 years and we are also members of the Canadian Jewellers Association.

Yes, all pieces have a hallmark as well as a gold karat stamp

Store all pieces in separate bags or boxes so stones don't touch and scratch each other. You should take them into a professional jeweller to have rings checked every year for wear and if repairs need to be done.

Yes, you can bring it in annually for a check and assessment on repairs, if necessary.

No, we no longer offer repair services. We are only doing custom design work. Please contact us by email us at: info@wongkens.com if you would like to design your forever piece.

We have been in business in Calgary since 1976. Our store was started in Kingston Jamaica in 1955 by our father.

We do not charge if the ring was purchased from us.

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