Question 1

Can I return a ring for sizing if it doesn’t fit?

Accepted Answer

Yes, we can resize most rings, but there are special cases where certain pieces can only be sized within certain parameters. Please make sure to read the notes on each piece.

Question 2

Is there an additional charge for resizing?

Accepted Answer

Yes, there is an additional charge to resize. Each ring is assessed on a one by one basis as each piece is unique.

Question 3

Is there any kind of guarantee with my jewellery purchase? For example: if a stone falls out within a certain time from the purchase date will it be replaced at no charge?

Accepted Answer

We will guarantee it for 3 months after purchase, if it is a manufacturing default. We can not guarantee on mishandling and abuse of pieces. We are not offering a warranty on sale items.

Question 4

Are all sales final?

Accepted Answer

If the piece is discounted, it is a final sale. It can not be returned or exchanged, so please purchase carefully.

Question 5

Do I receive an appraisal with my purchase?

Accepted Answer

We will supply an appraisal if the piece is purchased at regular price and is valued at over $3000.00. If you would like an appraisal on a piece valued at a lower price, there will be an extra charge. We do not offer an appraisal for any sale items.

Question 6

Do you have a layaway plan for purchases?

Accepted Answer

Not for online purchases. Only for in-store regular priced merchandise purchases and then we require a 1/3 deposit and the piece must be paid for in full within 3 months. We do not do layaway for any sale items.

Question 7

Can I call your store directly if I have any questions about a piece I’m interested in?

Accepted Answer

Certainly, please email us at info@wongkens.com as it is the best option and we will get back to you as soon as we are able.

Question 8

Is your company a member of the Better Business Bureau?

Accepted Answer

Yes, we were a BBB Member for over 25 years and we are also members of the Canadian Jewellers Association.

Question 9

Is your jewellery stamped with a hallmark?

Accepted Answer

Yes, all pieces have a hallmark as well as a gold karat stamp

Question 10

How do I clean and look after my jewellery?

Accepted Answer

Store all pieces in separate bags or boxes so stones don't touch and scratch each other. You should take them into a professional jeweller to have rings checked every year for wear and if repairs need to be done.

Question 11

After my purchase can I bring it in annually for cleaning and a check to make sure stones are secure?

Accepted Answer

Yes, you can bring it in annually for a check and assessment on repairs, if necessary.

Question 12

Do you offer repair services?

Accepted Answer

No, we no longer offer repair services. We are only doing custom design work. Please contact us by email us at: info@wongkens.com if you would like to design your forever piece.

Question 13

How long have you been in business?

Accepted Answer

We have been in business in Calgary since 1976. Our store was started in Kingston Jamaica in 1955 by our father.

Question 14

Will you engrave the inside of a ring and is there a charge?

Accepted Answer

We do not charge if the ring was purchased from us.

Question 15

RINGS
A statement for every finger.
ALL SALES ARE FINAL. Ring sizing and appraisals extra.

RINGS
A statement for every finger.
ALL SALES ARE FINAL. Ring sizing and appraisals extra.

RINGS
A statement for every finger.
ALL SALES ARE FINAL. Ring sizing and appraisals extra.

RINGS
A statement for every finger.
ALL SALES ARE FINAL. Ring sizing and appraisals extra.

Your Custom Jewellery Design Experts In Calgary, Alberta since 1976
CONTACT US AT: info@wongkens.com
We will be closed from January 31 - February 16, 2026
Celebrating 50 Years in the Jewellery Business